Phone: 1-619-444-9501

Alt Phone:619-876-3384

Frequently Asked Questions


  • Do you accept currencies other than USD?

    All prices are in USD, and currently we do not accept payment in any other form of currency. Many banks will automatically convert payments made via credit card. You may contact our Accounting department to explore your available bill-paying options at 1-800-456-5178, opt. 4 or

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System Conversions

  • All of the dealer's stores are on one system, and will be converting into one system. Does that count as one store?

    Not necessarily. If the system stores all the data together and does not require a separate extraction for each store, we may be able to treat all stores as one merged entity. In many cases, however, the system imposes separation on the data, meaning that each extraction must be run one time for each store. If the workload is multiplied, that will be reflected in our estimate.

  • If two stores are converting to the same DMS but have different DMS providers currently, will the same data be provided in each case?

    ProQuotes will deliver the data in the same format for each dealership, however not all DMS setups provide access to the same fields.

    Say that Example Chevrolet uses ABC for their DMS, while Example Ford uses 123 for their DMS. Both are converting to NewDMS. Take, for example, a basic service file. NewDMS requests the RO Number, the VIN of the car being worked on, the Customer Number, the Total Amount, and the Total Cost. However, ABC systems do not store any Cost values for their ROs. So, when NewDMS receives the basic service file for Example Chevrolet, there will be no Cost values. The basic service file for Example Ford, on the other hand, will have Cost values.

  • Why are you asking for such extensive access?

    Simply put, if you want everything out of your curent system and into your new system, we need access to everything. Depending on what type of system you have, this may mean that we need a user level with advanced privileges and/or lessened restrictions.

    Think of us like movers that you've hired to take your furniture from one house to the next. If you keep some of the rooms in your house locked, how can we get the furniture out?

  • What if I need access to my pre-conversion data at some point in the future?

    ProQuotes maintains a local copy of extracted data while a conversion is considered active, and for a short time thereafter in the event of questions arising or adjustments becoming necessary. After such time, while the data may not be immediately cleared out, ProQuotes does not guarantee that copies will be available for dealer access - dealers are responsible for maintaining their own backups.

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Data Exports - CDK Systems

  • I don't think I have a VPN. What should I do?

    Most CDK Global systems are setup with a VPN connection automatically. If you do not have access to your VPN information, you will need to contact your VPN Administrator, or CDK Global Support.

  • I am not sure what my modem number is. How do I tell?

    If you know that you have a modem but are unsure what number to provide, send all of your line numbers to us and we will determine which one is the correct modem number.

  • The modem provided to ProQuotes is the same modem that our remote site uses. Is that a problem?

    Many dealerships use one modem for remote site dial-ins, Internet access, and ProQuotes data extractions. If you have an alternate modem ProQuotes can use, that is best. If not, ProQuotes can arrange to dial in only during specific times according to your needs and schedule.

  • Why would I ever have to "reset" my modem?

    There are many reasons your modem would need to be reset. Among the most common are:

    • Modem did not answer. When we attempt to dial in, the modem continues to ring but never connects.
    • Modem is not responding. Although the modem has answered and we are connected, the information we are typing is not being recognized.
    • Modem is displaying corrupted data. We are able to connect, however the screen displays only "garbage" characters.
  • How do I "reset" my modem?

    There are two ways we suggest resetting a modem.

    First, power off your modem. Wait about 1 minute, then power the modem back on.

    Alternately, you can call CDK Global and ask them to perform a "hard boot".

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Forms Programming

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Digital Stored Document Retrieval

  • How long will you retain my data after extraction?

    ProQuotes generally keeps a copy of extracted documents on file for 2-3 months after delivery, regardless of whether the documents are delivered directly to the dealership or to their new DMS provider. After delivery, it is our recommendation that the dealership immediately generate a backup. ProQuotes does not guarantee availability of documents after delivery.

  • How will you connect to my system?

    Most DSDA extractions are performed utilizing a VPN connection. This allows ProQuotes to run the extraction on our own optimized hardware, which is entirely dedicated to the this process.

    If VPN connection is absolutely unavailable, we may be able to run the extraction by utilizing existing dealership PCs, however this requires additional setup and negatively impacts the time it will take to extract the archive.

  • How long will it take you to extract my archive?

    This depends on many factors - in particular, how many connections we are able to make to your system, and how fast those connections are. Until we have connected to your system and done a bit of exploring, we may not be able to give you an exact answer. However, it is important to remember that document archives typically contain hundreds of thousands (often upwards of 1 million!) documents, each of which needs to be extracted. The larger the date range you are requesting, the more documents are included, and the longer the process will take.

    We will do our best to work with any time constraints you may have, but generally it is advisable to allow several weeks for the initial harvesting.

  • I found an alternate external harddrive that I believe is secure, can this be used to back up my archive?

    Many factors have gone in to our selection of the Western Digital - My Passport Ultra drive equipped with hardware encryption and 2TB capacity as our supported drive. While alternate drives are plentiful, we have found that they can cause significant slow-downs to our extraction process, do not offer appropriate security, and may not be reliable.

    You are of course welcome to back up your data to any source that suits your needs, however any ProQuotes backup will be to the My Passport Ultra.

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Data Exports - Quorum Systems

  • What data delivery options do you offer?

    All of our Quorum data exports are set up to post automatically each night via some form of FTP. When requested, we are able to post via SFTP/FTPS, and we are able to zip the files before sending.

    At this time we do not offer "real time" data access. All of our recurring exports are scheduled, and usually post once per day.

  • All of my stores are on one server/share the same lot. Does that count as one store?

    No - every rooftop (ex: GM-01) is considered to be a separate legal entity, and therefore will require its own feed. For our purposes, which computer holds that data or which physical location houses that inventory is irrelevant so long as the system identifies multiple stores.

  • What if I want a feed that wasn't listed on the initial Third Party Data Request?

    Generally speaking, if you require an additional feed, you will need to fill out an additional form.

    If you need a historical report for a feed which has already been authorized, we will require:

    1. Written dealership approval, in the form of an e-mail explicitly authorizing the release of historical data. This e-mail must come from a clearly recognizable dealership account (ex:, not a personal account (ex:
    2. Acknowledgment from the billing party that they will be charged a $185 per file fee. This may be combined with the above if the dealership will be billed for the historical.

  • I was told by a third party that there would be no charge for this feed. Why are you billing me?

    All ProQuotes feeds incur a charge. All fees will be billed to the dealer unless ProQuotes is notified otherwise at time of setup.

    Unless the Third Party Data Request indicates otherwise, all bills will be sent to the dealership. Please note that notification/prearrangement from the vendor is required for ProQuotes to bill the vendor - notification from the dealership that the vendor will pay does not constitute authorization for ProQuotes to bill the vendor.

  • I would like vehicle images added to a feed. Is that possible?

    At this time, as vehicle images are not stored within the Quorum system, ProQuotes does not provide images in Quorum data feeds.

    If the dealership has vehicle images stored online in a central location and identified with vehicle information (ex:, we could build URLs based on the expected pattern and include those within the feed. This would not account for vehicles with missing or inaccurately-labeled photos, however.

  • Can you tell me what this vendor will do with my data?/What is this feed for?

    ProQuotes is responsible solely for extracting your data and delivering it to the specified vendor. After that point, the vendor takes over all processing of the data.

    Think of us as virtual postal workers: we package your data and deliver it to its intended recipient, but we aren't privy to what they do with your package after delivery, and we don't keep a record of why you asked for the package to be sent.

  • I received notification from ProQuotes that my feed has been set up, but I am not seeing the results. Will I still be billed?

    A setup confirmation e-mail is sent only after programming has been completed, initial files have been delivered, and automated posting (if applicable) has been enabled, unless otherwise specified in the e-mail. At this point, the technician in charge of your case believes that setup has been fully completed, and you are eligible for billing.

    Unless we receive confirmation from the vendor that there is a problem with data delivery and they are not receiving files, our services are being provided as contracted, and you will be billed accordingly.

  • I canceled a feed, but have subsequently received an invoice. Am I responsible for paying this amount?

    If cancellation occurred after the 15th of the month, you are responsible for the invoiced amount as a final payment.

    Billing is generated automatically at the beginning of each month, although processing does not occur until mid-month. If you cancel a feed during the first half of the month, this means that an invoice may already have been generated. Generally, during cancellation our technicians are able to mark this invoice as invalid, however there are exceptions.

    If you believe that you have received an invoice in error (or have any questions regarding your bill), please notify our Accounting department, and they will investigate the matter. Our Accounting department may be reached at 1-800-456-5178, opt. 4 or

  • I would like to cancel a feed. How should I do that?

    ProQuotes requires written notification to cancel a feed. Any of the following are acceptable:

    • Email: An email to, explicitly requesting the cancellation of this feed (please include both the dealership name and the vendor name). This e-mail must come from a clearly recognizable dealership account (ex:, not a personal account (ex:
    • Fax: A written request for cancellation, printed on dealership letterhead and faxed to 619-444-8852. Please include the vendor name.
    • Certified Mail: A written request for cancellation, printed on dealership letterhead and sent via certified mail. Please include the vendor name.

    Please verify that you are not using this feed before requesting cancellation.

  • I canceled my account with this vendor already. Why am I receiving a bill from you?

    ProQuotes is a separate entity from your vendor, and your contract with us is separate from your contract with them. Although vendors sometimes notify us of cancellations, in most cases we are unaware that a cancellation has occurred until a problem occurs with data delivery, which can take months.

    The dealership, as the client, is responsible for cancelling any feeds, and should notify ProQuotes directly.

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