toll-free: 1-800-456-5178
local: 1-619-444-9501
fax: 619-444-8852
All prices are in USD, and currently we do not accept payment in any other form of currency. Many banks will automatically convert payments made via credit card. You may contact our Accounting department to explore your available bill-paying options at 1-800-456-5178, opt. 4 or accounting@proquotes.net.
Not necessarily. If the system stores all the data together and does not require a separate extraction for each store, we may be able to treat all stores as one merged entity. In many cases, however, the system imposes separation on the data, meaning that each extraction must be run one time for each store. If the workload is multiplied, that will be reflected in our estimate.
ProQuotes will deliver the data in the same format for each dealership, however not all DMS setups provide access to the same fields.
Say that Example Chevrolet uses ABC for their DMS, while Example Ford uses 123 for their DMS. Both are converting to NewDMS. Take, for example, a basic service file. NewDMS requests the RO Number, the VIN of the car being worked on, the Customer Number, the Total Amount, and the Total Cost. However, ABC systems do not store any Cost values for their ROs. So, when NewDMS receives the basic service file for Example Chevrolet, there will be no Cost values. The basic service file for Example Ford, on the other hand, will have Cost values.
Simply put, if you want everything out of your curent system and into your new system, we need access to everything. Depending on what type of system you have, this may mean that we need a user level with advanced privileges and/or lessened restrictions.
Think of us like movers that you've hired to take your furniture from one house to the next. If you keep some of the rooms in your house locked, how can we get the furniture out?
ProQuotes maintains a local copy of extracted data while a conversion is considered active, and for a short time thereafter in the event of questions arising or adjustments becoming necessary. After such time, while the data may not be immediately cleared out, ProQuotes does not guarantee that copies will be available for dealer access - dealers are responsible for maintaining their own backups.
Most CDK Global systems are setup with a VPN connection automatically. If you do not have access to your VPN information, you will need to contact your VPN Administrator, or CDK Global Support.
If you know that you have a modem but are unsure what number to provide, send all of your line numbers to us and we will determine which one is the correct modem number.
Many dealerships use one modem for remote site dial-ins, Internet access, and ProQuotes data extractions. If you have an alternate modem ProQuotes can use, that is best. If not, ProQuotes can arrange to dial in only during specific times according to your needs and schedule.
There are many reasons your modem would need to be reset. Among the most common are:
There are two ways we suggest resetting a modem.
First, power off your modem. Wait about 1 minute, then power the modem back on.
Alternately, you can call CDK Global and ask them to perform a "hard boot".
No - each new revision number is considered to be a new form.
Absolutely! The same rates apply for a non-ProQuotes form as for a ProQuotes form.
ProQuotes generally keeps a copy of extracted documents on file for 2-3 months after delivery, regardless of whether the documents are delivered directly to the dealership or to their new DMS provider. After delivery, it is our recommendation that the dealership immediately generate a backup. ProQuotes does not guarantee availability of documents after delivery.
Most DSDA extractions are performed utilizing a VPN connection. This allows ProQuotes to run the extraction on our own optimized hardware, which is entirely dedicated to the this process.
If VPN connection is absolutely unavailable, we may be able to run the extraction by utilizing existing dealership PCs, however this requires additional setup and negatively impacts the time it will take to extract the archive.
This depends on many factors - in particular, how many connections we are able to make to your system, and how fast those connections are. Until we have connected to your system and done a bit of exploring, we may not be able to give you an exact answer. However, it is important to remember that document archives typically contain hundreds of thousands (often upwards of 1 million!) documents, each of which needs to be extracted. The larger the date range you are requesting, the more documents are included, and the longer the process will take.
We will do our best to work with any time constraints you may have, but generally it is advisable to allow several weeks for the initial harvesting.
Many factors have gone in to our selection of the Western Digital - My Passport Ultra drive equipped with hardware encryption and 2TB capacity as our supported drive. While alternate drives are plentiful, we have found that they can cause significant slow-downs to our extraction process, do not offer appropriate security, and may not be reliable.
You are of course welcome to back up your data to any source that suits your needs, however any ProQuotes backup will be to the My Passport Ultra.
All of our Quorum data exports are set up to post automatically each night via some form of FTP. When requested, we are able to post via SFTP/FTPS, and we are able to zip the files before sending.
At this time we do not offer "real time" data access. All of our recurring exports are scheduled, and usually post once per day.
No - every rooftop (ex: GM-01) is considered to be a separate legal entity, and therefore will require its own feed. For our purposes, which computer holds that data or which physical location houses that inventory is irrelevant so long as the system identifies multiple stores.
Generally speaking, if you require an additional feed, you will need to fill out an additional form.
If you need a historical report for a feed which has already been authorized, we will require:
All ProQuotes feeds incur a charge. All fees will be billed to the dealer unless ProQuotes is notified otherwise at time of setup.
Unless the Third Party Data Request indicates otherwise, all bills will be sent to the dealership. Please note that notification/prearrangement from the vendor is required for ProQuotes to bill the vendor - notification from the dealership that the vendor will pay does not constitute authorization for ProQuotes to bill the vendor.
At this time, as vehicle images are not stored within the Quorum system, ProQuotes does not provide images in Quorum data feeds.
If the dealership has vehicle images stored online in a central location and identified with vehicle information (ex: www.dealership.com/vehicles/STOCKNUMBER.jpg), we could build URLs based on the expected pattern and include those within the feed. This would not account for vehicles with missing or inaccurately-labeled photos, however.
ProQuotes is responsible solely for extracting your data and delivering it to the specified vendor. After that point, the vendor takes over all processing of the data.
Think of us as virtual postal workers: we package your data and deliver it to its intended recipient, but we aren't privy to what they do with your package after delivery, and we don't keep a record of why you asked for the package to be sent.
A setup confirmation e-mail is sent only after programming has been completed, initial files have been delivered, and automated posting (if applicable) has been enabled, unless otherwise specified in the e-mail. At this point, the technician in charge of your case believes that setup has been fully completed, and you are eligible for billing.
Unless we receive confirmation from the vendor that there is a problem with data delivery and they are not receiving files, our services are being provided as contracted, and you will be billed accordingly.
If cancellation occurred after the 15th of the month, you are responsible for the invoiced amount as a final payment.
Billing is generated automatically at the beginning of each month, although processing does not occur until mid-month. If you cancel a feed during the first half of the month, this means that an invoice may already have been generated. Generally, during cancellation our technicians are able to mark this invoice as invalid, however there are exceptions.
If you believe that you have received an invoice in error (or have any questions regarding your bill), please notify our Accounting department, and they will investigate the matter. Our Accounting department may be reached at 1-800-456-5178, opt. 4 or accounting@proquotes.net.
ProQuotes requires written notification to cancel a feed. Any of the following are acceptable:
Please verify that you are not using this feed before requesting cancellation.
ProQuotes is a separate entity from your vendor, and your contract with us is separate from your contract with them. Although vendors sometimes notify us of cancellations, in most cases we are unaware that a cancellation has occurred until a problem occurs with data delivery, which can take months.
The dealership, as the client, is responsible for cancelling any feeds, and should notify ProQuotes directly.
toll-free: 1-800-456-5178
local: 1-619-444-9501
fax: 619-444-8852
ProQuotes Inc. is neither affiliated with nor endorsed by any of the above mentioned Data Management Systems (DMS) specifically including but not limited to CDK Global ® and DealerTrack ®. ProQuotes is a separate entity providing a variety of high quality services for automobile dealerships.